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Our Priority
At Orlando Reid London, we put people at the heart of property. Whether you’re buying your first home or searching for the perfect rental, our local expertise and tailored service make the journey simple, transparent, and stress-free.
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Buyers Guide
Whether you’re a first-time buyer, looking for your next home, or planning to downsize, our expert guidance and practical tips are here to support you every step of the way.
Featured Properties to Rent
Tenant Guide
Whether you’re renting for the first time or moving to your next home, our Tenant Guide offers clear advice and practical tips to make the process simple and stress-free.
Reputation Matters. Real Reviews Only.
4.7
Based on 628 reviews
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Nathan Sutton
2 months ago
Highly recommend Orlando Reid and Radi!
Radi has been absolutely fantastic from start to finish. He went above and beyond to quickly answer our questions and ensured a stress free changeover process. He has been super proactive and solved any issues without us having to ask.
He is a real asset to Orlando Reid and made our experience heads and shoulders above other agencies during our 5+ years in London.
Radi has been absolutely fantastic from start to finish. He went above and beyond to quickly answer our questions and ensured a stress free changeover process. He has been super proactive and solved any issues without us having to ask.
He is a real asset to Orlando Reid and made our experience heads and shoulders above other agencies during our 5+ years in London.
Katy Legris
3 months ago
I highly recommend Mason for his professionalism, friendliness, and honesty from the get go. He was consistently quick to respond and proactive in moving things forward, which made a real difference during the buying process. This gave me confidence, built trust, and helped me make decisions more easily. Thank you Mason and to Orlando Reid!
Emily
3 months ago
We had a very disappointing experience renting through Orlando Reid, particularly at the end of the tenancy. We only lived in the flat for seven months after receiving a no‑fault eviction four months in, yet were met with an unreasonable and ultimately unsuccessful attempt to retain a large portion of our deposit.
End of tenancy and deposit dispute:
Despite the condition the property was in when we moved in, and the fact we fully cooperated with sale viewings during our final months, the letting agent attempted to deduct £650 from our deposit.
This included £80 for a tiny bathroom chip and £160 for a small kitchen chip, as well as alleged cleaning costs. The chips were minor, and we had photos showing they were present at check‑in (though poorly documented in the inventory). The claim that the flat was left unclean was frustrating given the standard it was handed to us in.
We had no option but to go through the tenancy deposit scheme dispute process, which resulted in the agent being awarded only £85 of the £650 claimed.
Photos attached show the size of the chips and the issues referenced below.
Maintenance and safety issues:
A number of problems were raised early and either took too long to resolve or were never dealt with:
- A bathroom radiator marked “unsafe” at inventory was never fixed.
- A leak from the flat above took a long time to sort and left a large ceiling stain for months before eventually being painted over, despite repeated chasing.
- Both the bathroom and kitchen extractor fans broke within weeks of moving in. The bathroom is internal with no other ventilation. We reported this immediately, but after months of emails were told repairs would not take place for another two months. After we received our no‑fault eviction, the repairs were simply cancelled, despite us still living in the property for several more months. We had to request a dehumidifier ourselves.
- During a building key‑fob change, we were left without access to the building for six days. We repeatedly tried to escalate this as urgent, but were largely left to chase building management ourselves.
Condition at move‑in:
Despite being a modern property, the flat was not clean when we moved in. It was not professionally cleaned and fell short even of a domestic standard. There were heavy stains on furniture and carpets, and mould already present in the kitchen and bathroom. We ended up cleaning the property ourselves at the start of the tenancy.
Overall:
Overall, the experience felt like Orlando Reid was far quicker to pursue money from tenants than to address safety, maintenance, or fair treatment. Based on our experience, I would not recommend renting through this agency.
End of tenancy and deposit dispute:
Despite the condition the property was in when we moved in, and the fact we fully cooperated with sale viewings during our final months, the letting agent attempted to deduct £650 from our deposit.
This included £80 for a tiny bathroom chip and £160 for a small kitchen chip, as well as alleged cleaning costs. The chips were minor, and we had photos showing they were present at check‑in (though poorly documented in the inventory). The claim that the flat was left unclean was frustrating given the standard it was handed to us in.
We had no option but to go through the tenancy deposit scheme dispute process, which resulted in the agent being awarded only £85 of the £650 claimed.
Photos attached show the size of the chips and the issues referenced below.
Maintenance and safety issues:
A number of problems were raised early and either took too long to resolve or were never dealt with:
- A bathroom radiator marked “unsafe” at inventory was never fixed.
- A leak from the flat above took a long time to sort and left a large ceiling stain for months before eventually being painted over, despite repeated chasing.
- Both the bathroom and kitchen extractor fans broke within weeks of moving in. The bathroom is internal with no other ventilation. We reported this immediately, but after months of emails were told repairs would not take place for another two months. After we received our no‑fault eviction, the repairs were simply cancelled, despite us still living in the property for several more months. We had to request a dehumidifier ourselves.
- During a building key‑fob change, we were left without access to the building for six days. We repeatedly tried to escalate this as urgent, but were largely left to chase building management ourselves.
Condition at move‑in:
Despite being a modern property, the flat was not clean when we moved in. It was not professionally cleaned and fell short even of a domestic standard. There were heavy stains on furniture and carpets, and mould already present in the kitchen and bathroom. We ended up cleaning the property ourselves at the start of the tenancy.
Overall:
Overall, the experience felt like Orlando Reid was far quicker to pursue money from tenants than to address safety, maintenance, or fair treatment. Based on our experience, I would not recommend renting through this agency.
Jack Quenby
6 months ago
Completely incompetent agency. We dealt with Keelan Jones and had a nightmare experience with a horrific flat. We moved in and it was a disaster, no work was done to even inspect it prior to us moving in to see the multitude of issues wrong with it that made it unsafe to live in. Throughout raising this Keelan was completely unresponsive and incompetent with no urgency, communication or action taken. After moving out we requested our deposit back with no response for 3 weeks before calling and being told "I don't know, I am not handling this", only for a day later to say he was handling it and had finally actioned what should have been done weeks before by law. I wouldn't recommend anyone to use Orlando Reid and it was a nightmare experience with the most mind boggling, incompetent service I have ever encountered in any industry.
Elliott Chadwick
7 months ago
A fantastic and supportive team at Orlando Reid, showcasing some of the best properties in SW London with a very tailored service. Special thanks must go to Armond, Jack and Radi who have been a great help and support during my tenancy in Battersea Reach. Highly recommend to anyone after a quality experience.
Kanika Bisht
7 months ago
Orlando Reid helped us find an excellent place to rent and were supportive throughout our tenancy. They responded promptly to all our queries and made the process smooth from start to finish. I highly recommend them to anyone looking for a rental property in London.
J Hickey
7 months ago
Really impressed with Orlando Reid, and especially Radi, who was brilliant at getting everything set up quickly and keeping things moving, which made a big difference at the start of the tenancy.
Radi is always friendly and responsive, and it's clear he genuinely cares about making the process a positive experience for tenants. Big thanks as well to Rahma for her help with the verification side of things, she was amazing at keeping everything on track so we could move in on time.
Overall, a great experience so far and a team that clearly knows what they’re doing. Would happily recommend Radi and the Orlando Reid team.
Radi is always friendly and responsive, and it's clear he genuinely cares about making the process a positive experience for tenants. Big thanks as well to Rahma for her help with the verification side of things, she was amazing at keeping everything on track so we could move in on time.
Overall, a great experience so far and a team that clearly knows what they’re doing. Would happily recommend Radi and the Orlando Reid team.
I Lynch
7 months ago
This was our first experience living in London and Radi made the process of setting up our tenancy feel so much easier from the start. He is incredibly friendly, approachable and always quick to help with any questions, which makes a huge difference when you are navigating a new city.
We met with a lot of agents while searching for the right place to live and Radi was by far the most genuine. Communication was clear and timely throughout, and he even shared some great local recommendations. A big thank you as well to everyone at Orlando Reid for making the whole experience so smooth. We would happily recommend Radi and the Orlando Reid team to anyone looking for a positive renting experience 🙂
We met with a lot of agents while searching for the right place to live and Radi was by far the most genuine. Communication was clear and timely throughout, and he even shared some great local recommendations. A big thank you as well to everyone at Orlando Reid for making the whole experience so smooth. We would happily recommend Radi and the Orlando Reid team to anyone looking for a positive renting experience 🙂
Claire Ray
7 months ago
Just a fantastic agents, we have been with them pretty much since they started and they have fully managed both our rental properties incredibly well, from Jack Reid the founder to Walter Tonks who has just started, all the staff are friendly, professional and exceptional at their jobs.
Craig De Vos
7 months ago
As a contractor, we have thoroughly enjoyed working with Walter. He is quick, efficient, friendly and always on the ball. We look forward to continuing to work with you Walter. Thanks for everything! Astrid Team
Anesu Nyabunze
8 months ago
Mason was absolutely fantastic from start to finish. He was friendly, proactive, and always available to answer questions or provide updates, which made the whole process of securing our flat feel smooth and stress-free. His professionalism and attention to detail really stood out, and it was clear he genuinely cared about helping us. Thank you so much, Mason, for all your hard work and support, we couldn’t have asked for a better experience!
Jonathan Basham
8 months ago
Orlando Reid has been a top notch agency to work with during my tenancy over the last two years - specifically thanks to Sonny. Sonny has been a pleasure to work with and has dealt with any query so promptly and with efficient actions thereafter. I have been shocked at how quick he can get matters sorted in even a days notice! He has also been able to liaise affectively with the landlord to get approvals as and when needed. In contrast to prior agency experiences, I can give Orlando Reid a massive thumbs up.
J J
9 months ago
I’ve been with Orlando Reid for over 6 years and they’ve been fantastic to deal with throughout. Armond is an absolute superstar — always professional, responsive and genuinely cares about doing the right thing for both landlords and tenants.
Highly recommended to anyone looking for a reliable, proactive agent in the Clapham area. They’ve consistently delivered great results and made the whole process smooth and stress-free. John
Highly recommended to anyone looking for a reliable, proactive agent in the Clapham area. They’ve consistently delivered great results and made the whole process smooth and stress-free. John
William Gibson
10 months ago
Sonny has been an amazing property manager over the past year! I've honestly never experienced such quick and helpful responses, it's made renting through Orlando Reid such a smooth and stress-free experience. Super happy with everything!
Michal Devine
1 year ago
I had an outstanding experience buying my home with the help of Armond at Orlando Reid in Clapham. From offer to completion in just over a month, the whole process was impressively smooth – thanks in large part to Armond's professionalism, dedication, and friendly approach. He consistently went above and beyond, especially when liaising with the sellers, and made what could have been a stressful time feel seamless. I would highly, highly recommend Armond and the entire Orlando Reid team to anyone looking to buy or sell. Truly top class service!
Chiara Centoducati
1 year ago
Outstanding Service – A Dream First Home Thanks to Orlando Reid!
I cannot recommend Orlando Reid highly enough! As a first-time buyer, I was initially overwhelmed by the process, but their team made everything smooth. From the very first viewing to getting the keys to my new home, their professionalism, expertise, and genuine care were second to none.
They took the time to explain every step, answered all my (many!) questions, and always kept me informed.
Thanks to Jack, Lisa and the entire team, I am now happily settled in my first home, and I couldn’t be more grateful.
⭐⭐⭐⭐⭐ 100% recommended!
I cannot recommend Orlando Reid highly enough! As a first-time buyer, I was initially overwhelmed by the process, but their team made everything smooth. From the very first viewing to getting the keys to my new home, their professionalism, expertise, and genuine care were second to none.
They took the time to explain every step, answered all my (many!) questions, and always kept me informed.
Thanks to Jack, Lisa and the entire team, I am now happily settled in my first home, and I couldn’t be more grateful.
⭐⭐⭐⭐⭐ 100% recommended!
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What fees should I expect when buying a property in London?
When buying a property in London, expect fees such as Stamp Duty,
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Reid London helps you understand all costs upfront so you can budget with confidence.
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